Terms and Conditions

These conditions of use apply to BonkersBet Casino and govern your access to and use of our website, your player account, our games, promotions, and any related services we make available from time to time.

By visiting the site, creating an account, depositing, playing, or participating in any offer, you confirm that you have read and accepted these service terms. The aim is simple: to set clear expectations, explain key rights and responsibilities on both sides, and help you use the platform safely and fairly.

Who can use BonkersBet Casino

BonkersBet Casino is for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your location (whichever is higher)
• Be legally allowed to gamble online where you are located
• Not be located in a country or region where we restrict or do not provide our services

It is your responsibility to understand and comply with the laws that apply to you. We may restrict access to certain countries or regions, and we may ask for information to confirm your eligibility.

Account sign-up - keeping registration clear and accurate

When you register, you agree to provide accurate, complete, and up-to-date information, including contact details and any other information needed to operate your account.

A few practical account rules apply:

• Your account must be opened in your own name
• You should not create more than one account unless BonkersBet explicitly allows it
• You must not use someone else’s payment method or identity details
• We may limit or refuse registrations where details appear inconsistent, incomplete, or duplicated

If your details change (for example, your email address), you should update them in your account settings as soon as possible.

Verification checks (KYC) - why documents may be requested

To protect players and meet compliance obligations, BonkersBet Casino may request verification at any time, including before processing withdrawals.

Verification may include checks of:

• Identity and age
• Address or residency
• Ownership of payment methods used on the account
• Source of funds or other information where required for security or regulatory reasons

We’ll only ask for what is reasonably needed for the purpose of verification. If verification is incomplete, certain features may be limited until checks are finished.

Your player account - security and personal use

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe someone else has accessed your account, contact support as soon as possible.

Your account is personal and cannot be:

• Shared with another person
• Transferred or sold
• Used to place bets or play on behalf of someone else

We may take reasonable steps to protect your account if we detect unusual activity, including requesting additional verification or temporarily restricting access while we review.

Deposits, withdrawals, and account balances - how payments are handled

BonkersBet Casino supports a range of payment options, which may include Visa, MasterCard, Bank Transfer, Skrill, Neteller, and PaySafeCard. Available methods, currencies, limits, and processing times can vary based on your location, your bank or provider, and account status. Supported account currencies may include EUR and USD.

Important notes for transactions:

• Deposits and withdrawals may be subject to minimum and maximum limits
• Withdrawal requests may be reviewed before approval, including security and verification checks
• We may request that withdrawals are made using the same payment method used for deposits where possible, or another method in line with risk and compliance requirements
• Your displayed balance may include real funds and (where applicable) bonus funds, which can have different usage conditions

If a transaction appears unauthorized, inconsistent, or linked to misuse, we may pause processing while we investigate in a fair and proportionate way.

Bonuses and promotions - what to check before opting in

Bonuses, free spins, and promotions can be available on BonkersBet Casino, but they are always subject to promotion-specific rules (bonus terms) in addition to these platform rules.

Before you participate, review the offer details shown in your account or on the promotion page. Bonus conditions commonly include eligibility requirements, opt-in steps, time limits, game restrictions, wagering requirements, and rules on how winnings convert from bonus to cash.

Example: the welcome offer currently presented may include a first deposit bonus with a minimum deposit of EUR 10, free spins usable on slots, and a validity period of 30 days. Bonus code requirements may not apply where activation is handled directly in your account. Where a promotion states an “unlimited” cashout policy, it applies only under the promotion’s stated conditions and does not override verification or security checks.

If there is a conflict between general site terms and a specific promotion’s rules, the promotion’s rules will apply for that offer.

Game access and platform availability - what you can expect

We aim to provide a reliable, enjoyable service, but we cannot promise that every game, feature, or promotion will be available at all times or in every location.

Availability may change due to:

• Country or regional restrictions
• Device or browser compatibility
• Scheduled maintenance or urgent fixes
• Software updates by us or our providers
• Technical issues beyond our control

We may add, remove, suspend, or limit games, features, or promotions when needed, including for security, compliance, or operational reasons.

Fair play standards - behavior that isn’t allowed

BonkersBet Casino is built for genuine play. You agree to use the platform lawfully and fairly.

Prohibited behavior includes, for example:

• Providing false or misleading information
• Fraud, collusion, or attempting to interfere with normal gameplay
• Chargeback abuse or payment disputes made in bad faith
• Bonus abuse or using promotions in a way that defeats their intended purpose
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to manipulate game outcomes, platform systems, or promotion mechanics
• Allowing someone else to use your account or using another person’s account

If you are unsure whether a behavior is acceptable, contact support before proceeding.

When BonkersBet may restrict service - balanced operator rights

To protect players and the integrity of the platform, BonkersBet Casino may take reasonable action when we believe rules have been broken, verification is incomplete, or misuse is suspected.

Actions may include:

• Refusing or limiting service in certain situations
• Pausing or canceling participation in a promotion where eligibility rules are not met
• Holding withdrawals or freezing transactions temporarily during a review
• Suspending or closing an account where necessary

We aim to apply these measures proportionately and based on the information available at the time.

Mistakes and technical issues - how errors are handled

From time to time, the platform may experience issues such as interrupted sessions, communication errors, game malfunctions, incorrect displays, or balance miscalculations caused by software or system faults.

Where an obvious error occurs, BonkersBet Casino reserves the right to correct it and to address the impact in a fair and reasonable way. This can include adjusting balances or voiding affected bets where outcomes were clearly influenced by a malfunction, while keeping a clear record of the review.

Responsible gaming - entertainment first

Gambling should be treated as entertainment, not a way to make money. If play stops feeling fun or starts to feel hard to control, we encourage you to take action early.

BonkersBet Casino may offer responsible gaming tools, such as deposit limits, session limits, time-outs, or self-exclusion where available. You can also find guidance and support options on our Responsible Gaming page.

Intellectual property - using the site content correctly

The BonkersBet Casino website, branding, logos, design, text, and software elements are owned by BonkersBet Casino or used under license. You may use the site for personal, non-commercial purposes only.

You may not copy, reproduce, republish, distribute, or commercially exploit any part of the platform without prior written permission, except where the law allows limited use.

Third-party software and services - how providers fit in

Some games, payment processing, identity checks, and platform functions may be provided by third parties, including game studios and technical suppliers. Their services can be subject to their own operational limits, updates, and availability.

While we choose providers carefully, certain interruptions, game availability changes, or technical constraints may occur due to third-party systems.

Liability limits - a fair statement of risk

We work to keep the platform secure and functional, but you agree that BonkersBet Casino is not responsible for losses or damages caused by events outside our reasonable control or by circumstances such as:

• Internet or device failures on your side
• Unsupported browsers, devices, or settings
• Service interruptions or errors caused by third-party providers
• Delays caused by banking systems or payment providers
• Misuse of your account or failure to keep login details secure
• Exceptional events (for example, major outages or force majeure situations)

Nothing in these site terms limits any rights you may have under applicable consumer protection laws where those laws apply.

“As is” and “as available” - no promises of uninterrupted service

The website, games, and related services are provided on an “as is” and “as available” basis. This means we cannot guarantee uninterrupted access, constant availability of every feature, or error-free operation at all times. We will, however, take reasonable steps to maintain and improve the service.

Updates to these conditions of use

BonkersBet Casino may update these account rules and platform rules from time to time. The latest version published on the website will apply from the date it is posted, unless we state otherwise.

If you continue using the platform after changes take effect, this will be treated as acceptance of the updated terms. We recommend checking this page periodically.

Related pages you should review

These service terms sit alongside other policies that may apply depending on how you use the site. You may want to review:

• Privacy Policy
• Cookie Policy
• Bonus Terms
• AML and KYC Policy

Contacting BonkersBet Casino support

If you have questions about these conditions of use, your account, or any part of the service, you can reach our support team via live chat or by email at support@bonkersbet.com. You can also use the FAQ section on the website for common account and payment queries.

By using BonkersBet Casino, you’re agreeing to follow these rules so the platform remains secure, fair, and clear for everyone - and so you know what to expect when you register, deposit, play, and withdraw.